How it works
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Step 1. Ingest NPS comments
Last quarter of open-ended answers.
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Step 2. Cluster by theme
Group similar comments together.
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Step 3. Score sentiment & frequency
Per cluster, weighted.
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Step 4. Pick the strongest quote
One sharp quote per theme.
Description
Reads all NPS open-ended responses, clusters them by theme, scores each cluster by frequency and sentiment, and pulls the strongest quote for each.
When to use this Playbook
You have 600 NPS comments. Nobody has time to read them, and the spreadsheet just sits there.
Who it's for
Product teams, strategy teams, founders, innovation leads, and anyone responsible for choosing what to build or pursue.
•Product Managers•Strategy & Planning Teams•Innovation & Growth Leads•Founders & Entrepreneurs
What problems it solves
- •Too many ideas and no clear priorities
- •Decisions based on assumptions instead of real customer pain
- •Weak understanding of category leadership and competitive advantage
- •Lack of team alignment and shared commitment
- •No clear commitment or success metric
About the Author
Nyron Team
Nyron AI
Official playbooks from the Nyron AI core team. We design playbooks that ship a real artifact, not a process diagram.