How it works
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Step 1. NPS Evidence
Produce the NPS Evidence artifact for this step.
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Step 2. Driver Map
Produce the Driver Map artifact for this step.
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Step 3. Improvement Matrix
Produce the Improvement Matrix artifact for this step.
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Step 4. NPS Improvement Plan
Produce the NPS Improvement Plan artifact for this step.
Description
Turn NPS comments into a Promoter / Passive / Detractor Driver Map and a prioritized NPS Improvement Plan.
Who it's for
Product teams, strategy teams, founders, innovation leads, and anyone responsible for choosing what to build or pursue.
•Product Managers•Strategy & Planning Teams•Innovation & Growth Leads•Founders & Entrepreneurs
What problems it solves
- •Too many ideas and no clear priorities
- •Decisions based on assumptions instead of real customer pain
- •Weak understanding of category leadership and competitive advantage
- •Lack of team alignment and shared commitment
- •No clear commitment or success metric
About the Author
Nyron Team
Nyron AI
Official playbooks from the Nyron AI core team. We design playbooks that ship a real artifact, not a process diagram.