ResearchResearchBeginner

Customer Interview Builder

Run interviews that actually move the needle

40 min7 stepsACompass
Customer Interview Builder

How it works

1

Step 1. Set the goal

Name the decision the interview must inform.

2

Step 2. Recruit right

Generate a screener and recruiting script.

3

Step 3. Build the guide

Generate the question set.

4

Step 4. Run sessions

Record, transcribe, take live notes.

5

Step 5. Tag transcripts

Auto-tag insights across all sessions.

6

Step 6. Synthesize

Cluster insights into themes.

7

Step 7. Share findings

Export a debrief deck.

Description

Generates targeted questions, a screener, a debrief template, and an insight clustering board.

When to use this Playbook

Most interviews surface opinions, not behaviour. Teams leave with quotes, not decisions.

Who it's for

Product teams, strategy teams, founders, innovation leads, and anyone responsible for choosing what to build or pursue.

Product ManagersStrategy & Planning TeamsInnovation & Growth LeadsFounders & Entrepreneurs

What problems it solves

  • Too many ideas and no clear priorities
  • Decisions based on assumptions instead of real customer pain
  • Weak understanding of category leadership and competitive advantage
  • Lack of team alignment and shared commitment
  • No clear commitment or success metric

About the Author

A
Alex Rivera
Compass

Discovery & research lead. Helps PM teams find what users actually need.