Churn Root Cause Finder
Find the real reason users leave — not the survey answer
4.9 (98)40 min6 steps•1,840 runs
Nyron Team
Nyron AI
Main artifact
InsightScoreClusterPriority
Churn Root Cause Report
Churn Root Cause Report
Ranked root causes with cohort size, quotes and fix bets.
What you'll get
- Churn Root Cause Report. Ranked root causes with cohort size, quotes and fix bets.
The problem it solves
You know churn is high but every team blames a different reason. Surveys give vague "too expensive" answers.
Combines cancellation reasons, last 14 days of behaviour and CS notes into a ranked list of root causes with cohort size and supporting quotes for each.
Perfect for
- • Product managers shipping the next quarter's bets
- • Founders validating a direction in a week, not a month
- • Design and research leads turning signal into action
- • Growth teams running disciplined experiments
How it works
6 guided steps from start to artifact.
STEP 1
Pull churn cohort
Last 90 days of churned users with metadata.
STEP 2
Load cancel reasons
Free-text and dropdown answers.
STEP 3
Mine support tickets
Last 30 days of tickets from churned cohort.
STEP 4
Behavioural analysis
Last-14-days events vs healthy users.
STEP 5
Cluster root causes
Group signals into ranked causes with evidence.
STEP 6
Output fix bets
One concrete bet per root cause.
Included artifacts
Everything you take home.
Churn Root Cause Report
Ranked root causes with cohort size, quotes and fix bets.